Robert Wagner

You can't break it in anyway I can't figure out how to fix it.

What am I up to now:

1. [Updating this section]
2. [Updating this section]

That DOS Program from the 90s is mission critial.

What I use to do:

1. Supported Windows XP, 7, 8.x, & 10, macOS, iOS, and Android systems.
2. Supported BYOD systems for end users and citizens.
3. Built and managed PC images and application deployments with Windows SCCM and related technologies.
4. VMWorkstation, ESXi, vSphere, and Hyper-V virtual environments for testing & production.
5. Configured remote deployment & inventory management tools for Windows, iOS, & Android Devices through Software Center, Office 365, Cisco Meraki MDM, Android for Work, and Apple Business Manager.
6. Kept documentation of software Licenses.
7. Tested and evaluated new software & hardware for each departments various needs.
8. Maintained WSUS & Microsoft Updates for Domain Workstations.
9. Administrator of VoIP Phone System on Cisco’s Unified Call Manager.
10. Managed the technical administration and hardware for the Verizon Wireless Government account.
11. Procurment of new PCs, servers, peripheries, and other various equipment for our technical needs.
12. Wrote training manuals and various documentation for internal IT staff and internal staff.
13. Built, supported, and maintained systems and equipment related to Steamboat TV6.
14. Scheduled, recorded and directed live T.V. broadcasts of City Council, Commission meetings, School Meetings, and other broadcast as needed.
15. Provided post-production editing of audio & video files.
16. Built, supported, and maintained conference room systems for city employees and citizens.
17. Supported the CCTV systems at the facilities.
18. Worked with ticketing system “Zendesk” & “Sysaid”.

This application will OCR documents from the MFP?

What did back then:

1. Responsible for the continued maintenance and upgrades of all internal systems, servers, and misc. hardware.
2. Built and Maintained Lab Environments with: Vista, 7, 8.x, 10, Windows Server 2008, 2012, and various Linux Distros.
3. Administrator to Salesforce, Desk.com, Azure Services, SQL Servers: 2008, 2012, 2014.
4. Administrator to VMWare environments: ESXi 5.0 - 6.5, Workstation, VSphere and Veeam Backup & Replication.
5. Administrator to and Supervision of Snapengage Support / Sales Chat Client.
6. Administrator to VoIP phone systems on RingCentral and 8x8.
7. Technical Admin of Wordpress.org websites and cloud hosted services through Rackspace.
8. Responsible for Domain Certificate compliance.
9. Administrator of domain services: SMB, NFS, ADS, LDAP, DNS, Print Services, DHCP.
10. Client software support and upgrades for Contenverse and related dependencies.
11. Maintain and check for backups of all in house servers, and their redundancies.
12. Maintain archival data of systems and user information as defined by policy.
13. Rebuilt knowledge base and support forms for clients and internal IT & Sales staff.

[In-Process] Bachelor of Science - Computer Science / conc. Software Engineering.

Recent relevant course work:

1. Foundation in Application Development
2. Introduction to Scripting
3. Programming Languages
4. Opperating Platforms
5. Software Development Lifecycle

1. [MCP] Microsoft Certified Professional, 2017

2. [MCSA] Microsoft Certified Solutions Associate, 2019

1. Computer Support Associate Certification: Computer & LAN Technician

2. Computer Support Associate Certification: Computer Technician